Refund policy

This policy covers the MyStay subscription from OneTap digital Ltd. It does not cover money a guest pays you for a stay. Those refunds are between you and the guest.

Publishing starts a 7-day free trial after you add a payment method. If you cancel before the trial ends, you are not charged for that trial.

After the trial, the subscription is billed in advance each month at the price shown at checkout. You can cancel at any time in billing settings. Cancellation stops the next renewal. Your site stays available until the end of the period you have already paid for.

Fees already charged for the current period are not refunded. We do not refund unused days in that period.

If a charge was made in error, email us and we will refund that charge. This policy does not limit any right the law does not allow us to exclude. Subscription card payments are processed by Paddle.

Questions: hello@mystay.direct.